Interactive Voice Response (IVR) is an automated call-handling system that interacts with callers, gathers information and allows clients to deal more effectively with their customers.

IVR systems can be tailored to meet any business’s requirements and are capable of bringing significant benefits to your company.

IVR makes it easy for callers to receive or provide information by being prompted through a series of keystrokes on their mobile or fixed-line phones. Flexible and simple to configure, it’s a highly effective way for businesses to communicate with their client base.

IVR systems can increase business efficiency and productivity by replacing manual or paper-based data collection systems and due to the answering of simple questions being automated through IVR, support consultants are able to focus on more complex problems from clients.

More and more companies are implementing IVR to help reduce the cost of common sales, service, collections, inquiry and support calls. IVR systems not only reduce customer call handling costs but it also reduces human resource inefficiencies and improves the quality of customer service. IVR allows clients to obtain information 24 hours a day, 7 days a week immediately without being placed on hold by support consultants. Missed calls from clients are also minimized since calls are handled automatically by the IVR system.

All SishaIVR application development is conducted in-house thereby ensuring rapid service delivery, improved quality control and customisation to meet each client’s specific requirements.

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